Cancellation Policy

Last updated: April 2026

1. How to Cancel

Izemium Pro is sold as an annual license. If your license was purchased through Paddle and is set to auto-renew, you can cancel at any time before your renewal date:

Open the receipt or subscription link in your Paddle confirmation email, or go to paddle.net and locate your subscription.
Select your Izemium Pro license and choose Cancel.
Follow the prompts to confirm cancellation. You will receive a confirmation email from Paddle.

You may also contact us at support@izemium.com and we will help you cancel.

One-time annual licenses: if you purchased a non-renewing annual license, there is no recurring charge to cancel — the license simply expires at the end of its paid term. Cancellation stops any renewal if one exists; no further charges will be applied.

2. Effective Cancellation Date

Immediate effect on billing: no additional charges will be applied after cancellation takes effect.
License access: you retain full access to licensed features until the end of the current paid term (the end of your annual license period).
After the term ends: the license expires and licensed features are disabled on the bound device.
Your data: license and activation data is retained as described in our Privacy Policy; contact us to request deletion.

3. Refunds

Cancellation does not automatically entitle you to a refund. Refunds are handled under our Refund Policy (generally within 14 days of purchase). Please refer to the Refund Policy for eligibility criteria.

4. Hardware Changes

Licenses are bound to a hardware ID. If you replace or significantly change your hardware, the license may need to be re-activated. Contact support@izemium.com and we will assist with re-activation where reasonable.

5. Cancellation by Us

We reserve the right to suspend or terminate a license for violations of our Terms of Service. In such cases, no refund will be provided unless required by law or explicitly stated otherwise.

6. Changes to This Policy

We may update this Cancellation Policy from time to time. We will notify you of material changes via email or a notice on the Service.

7. Contact

For any questions about cancellation, please contact us at support@izemium.com.